Unsubscribe & refund
Cancelling is immediate and requires talking to no one. Here are both methods, and how to request a refund.
By SMS
Send a message with the text SALIR to 2011 from your Entel line.
You will get an SMS confirmation and no further charges will be made.
By email
Write to us at help@mobiogames.com including your mobile number. We confirm the cancellation by the same channel.
After cancelling
Catalogue access stays active until the end of the period already paid for. No further charges are made.
Refund policy
If a charge for BeyondVR services was made within 30 days before your request, you can ask for a refund by writing to help@mobiogames.com.
What to include in your request
- First and last name.
- The subscribed mobile number.
- A contact email address.
- The service name (BeyondVR) and the payment method used.
We send an acknowledgement by email when we receive your request. Where a refund applies, we return the payments received through the original payment method.
Customer support
help@mobiogames.com — Sam Media B.V., Van Diemenstraat 356, 1013 CR Amsterdam, The Netherlands.